We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within a span of 15 days from the delivery date in the original package.
If the damage is due to any manufacturing defect we will send you a new replacement unit as soon as we receive the return package. There is no cash refund.
Incase of any in-transit defect, Please call us on our customer care helpline numbers or email us at firstname.lastname@example.org.
When you return your product, just indicate the reason for your return, put the product with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us.
Please note that you (the customer) will have to bear the cost for returning the product to us. We do not provide a pick-up service for the same.
Our address for returns is:
Star Appliances Pvt Ltd.
Plot no. 13/14, Dewan Industrial Estate,
Opp old Bank of Maharashtra,
District – Thane - 401404
Please note that we will provide a refund facility only for products bought from our online store (tuffwareindia.com).
Our cancellation policy
You can cancel your order anytime until your order starts shipping. Once an order is shipped it cannot be cancelled.
For Further Assistance - Please call us at Customer Care # 022-43336444/442 and our customer service representatives will attend to returns related queries.
Customer Care: 022-43336444/442 (Business Hours: Monday to Saturday 11AM to 6.30PM IST)